
EURO Programming Manual
Page: 64 RINS1291-3
COMMUNICATION FAULTS
Fault Description Solution
MODEM
FAULT
End Station unable to
communicate with Digi
Modem
If modem not present, ensure that “Disable Digi”
option is set to ‘YES’ and “DOWNLOAD MODE” is
set to ‘NONE’ or ‘RS232’. If present, but not
detected, check Digi Modem is inserted correctly
and complete initialisation by pressing End
Station ‘RESET’ button for 2 seconds.
DIGI FAIL
COMM
Call to ARC from Digi
Modem DigiModem has
failed. Note:
This is a
communication problem,
which is rarely caused by
an equipment fault.
Check ALL call details are programmed correctly.
Ensure signalling format is correctly set for ARC
receiver.
CHC TEST
FAIL
Unable to communicate
with Castle Host
Computer. Note:
This
would also result if the
telephone line had
premium rate calls
blocked.
Ensure the Digi is enabled, and at least one SMS
call is correctly programmed.
Check that ordinary phone on same line
connects to CHC, and modem tones heard – if
not, problem is PSTN – NOT equipment. De-
program SMS content types for each call, exit
Engineer menu, press RESTART button, and
retry CHC test from Manager Menu.
LINE FAULT
100
PSTN Line Fault signalled
by Digi Modem.
Only operative if "DOWNLOAD BY MODEM"
selected OR "DISABLE DIGI/SMS" is set to 'NO'
Note:
'Line Fault' timer operative.
ATE LINE
FAULT
PSTN Line Fault signalled
by device using STU/ATE
pins on End Station.
Only operative if Site Option "DIGIREPLY" is set
to 'STU' or 'Digicom.'
Note:
'Line Fault' timer operative
ATE FAIL
COMM
Call to ARC from device
using End Station
STU/ATE pins has failed.
Note:
This is a
communication
problem, which is
rarely caused by an
equipment fault.
Only operative if Site Option "DIGIREPLY" is set
to 'Digicom.'
ATSF PATH
FAIL 100
One of the paths of the
GSM/redcare has failed.
Check with the alarm receiving centre which
path has failed. Send a test call via the
GSM/redcare to check the communication again.
This report will come up if ‘STU’ is selected on
‘ATE inputs’ in Site Options.
ATSF ALL
PATHS 100
All paths on the
GSM/redcare have failed.
Send a test call via the GSM/redcare to check
the communication again.
This report will come up if ‘STU’ is selected on
‘ATE inputs’ in Site Options.
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